Contact us

There are several ways you can get in touch with us at Highways England, depending on your requirements.

Coronavirus (COVID-19) update

All of our office locations are currently closed in line with government guidelines to protect our colleagues and visitors against the spread of COVID-19.

We won’t be able to collect mail sent by post, but you can still contact us by email or phone.

Report a problem on our network

We want to hear from you if you spot something wrong with our roads or any of the assets alongside them. This could be anything from a broken sign or barrier, to litter, overgrown vegetation or potholes. Report a problem.

General enquiries

Highways England

National Traffic Operations Centre

3 Ridgeway

Quinton Business Park

Birmingham   

B32 1AF

Email: info@highwaysengland.co.uk

Telephone: 0300 123 5000

All types of correspondence may be monitored for training and quality assurance purposes.

View our Customer Contact Centre privacy notice.

Make a Freedom of Information (FOI) request

  1. Read about the FOI Act and how to make a request.
  2. Check our previous releases to see if we’ve already answered your question.
  3. Make a new request by contacting us using the details above.

Our registered office

Highways England Company Ltd
Bridge House
1 Walnut Tree Close
Guildford
GU1 4LZ

Registered in England and Wales No. 9346363
United Kingdom

Feedback