Contact us

There are several ways you can get in touch with us at Highways England, depending on your requirements.

Coronavirus (COVID-19) update

All of our office locations are currently closed in line with government guidelines to protect our colleagues and visitors against the spread of COVID-19.

We won’t be able to collect mail sent by post, but you can still contact us by email or phone.


Report a problem on our network

We want to hear from you if you spot something wrong with our roads or any of the assets alongside them. This could be anything from a broken sign or barrier, to litter, overgrown vegetation or potholes. Report a problem.

General enquiries

Highways England

National Traffic Operations Centre

3 Ridgeway

Quinton Business Park


B32 1AF


Telephone: 0300 123 5000

All types of correspondence may be monitored for training and quality assurance purposes.

View our Customer Contact Centre privacy notice.

British sign language (BSL)

If you're a BSL user, you can use the online interpreting service, SignLive to contact us. This is a free service - you can access SignLive online, or download the SignLive app.

We've produced a video which explains how to contact us using SignLive.

Make a Freedom of Information (FOI) request

  1. Read about the FOI Act and how to make a request.
  2. Check our previous releases to see if we’ve already answered your question.
  3. Make a new request by contacting us using the details above.

Our registered office

Highways England Company Ltd
Bridge House
1 Walnut Tree Close

Registered in England and Wales No. 9346363
United Kingdom