There are several ways you can get in touch with us at Highways England, depending on your requirements.
Coronavirus (COVID-19) update
All of our office locations are currently closed in line with government guidelines to protect our colleagues and visitors against the spread of COVID-19.
We won’t be able to collect mail sent by post, but you can still contact us by email or phone.
In an emergency, call 999. Other incidents should be reported via our Customer Contact Centre on 0300 123 5000.
Report a problem on our network
We want to hear from you if you spot something wrong with our roads or any of the assets alongside them. This could be anything from a broken sign or barrier, to litter, overgrown vegetation or potholes. Report a problem.
Telephone: 0300 123 5000
All types of correspondence may be monitored for training and quality assurance purposes.
View our Customer Contact Centre privacy notice.
British sign language (BSL)
We've produced a video which explains how to contact us using SignLive.
Make a Freedom of Information (FOI) request
- Read about the FOI Act and how to make a request.
- Check our previous releases to see if we’ve already answered your question.
- Make a new request by contacting us using the details above.
Our registered office
Highways England Company Ltd
1 Walnut Tree Close
Registered in England and Wales No. 9346363