Office access and opening times

Contact details and opening times for our main offices.

Important Coronavirus (COVID-19) update

Following Government advice, we’ve closed our offices to everyone apart from operationally critical staff.

This is likely to last for the duration of the COVID-19 pandemic. If advice changes, we’ll re-open as soon as possible.

We won’t be able to collect mail sent by post, but you can still contact us by:

Telephone: 0300 123 5000

Our legal team continue to work remotely and we will now accept service of legal proceedings and all associated documents by electronic means.

These documents and any related enquiries should be sent by email to redclaims_ccc@highwaysengland.co.uk.

Highways England National Traffic Operations Centre 
3 Ridgeway 
Quinton Business Park 
Birmingham
B32 1AF

General enquiries: 0300 123 5000

Please be aware that all types of correspondence may be monitored for training and quality assurance purposes.

Our offices are open from 7am to 7pm.

For all offices call the national switchboard on 0300 123 5000.