Social media use
The content on our social media channels gives you important information about using our roads safely and helps you see what is happening on England’s motorways and major A roads, allowing you to plan your journey better.
In an emergency, call 999. Other incidents should be reported via our Customer Contact Centre on 0300 123 5000.
Our channels are not always monitored in real time.
Regional Twitter channels are updated and monitored 24/7 by our National Traffic Operation Centre and Regional Control Centres and share regional live traffic information, planned roadworks updates and regional news. This information will help you to plan your journey and arrive at your destination safely.
Our corporate channels share national stories and information that will help you to use our roads, such as safety campaigns. You can also find out about job vacancies and working for us. These channels are monitored Monday to Friday during office hours.
We also share information from other organisations, such as the Met Office, where we think this would be useful to you.
Twitter may occasionally be unavailable, and we accept no responsibility for lack of service due to Twitter downtime.
Corporate Twitter accounts:
Regional Twitter accounts:
- South East - @HighwaysSEAST
- South West - @HighwaysSWEST
- East - @HighwaysEAST
- East Midlands - @HighwaysEMIDS
- West Midlands - @HighwaysWMIDS
- North West - @HighwaysNWEST
- North East - @HighwaysNEAST
- Yorkshire - @HighwaysYORKS
Scheme and road-specific Twitter accounts:
Read national and regional stories as well as find out information about our consultations and events.
Our Facebook pages are monitored Monday to Friday during office hours and do not provide traffic information.
Corporate Facebook page:
Regional Facebook pages:
- South East Facebook
- South West Facebook
- East Facebook
- East Midlands Facebook
- West Midlands Facebook
- North West Facebook
- North East Facebook
- Yorkshire Facebook
Scheme and road-specific Facebook pages:
View photos and videos from our activities and campaigns.
We may contact other Instagram users directly to seek approval to use their images in our content.
Read about industry-related stories and find out more about working at National Highways.
Social media community guidelines
We want our social media communities to be a safe environment for everyone. By engaging with our channels, you agree to follow our guidelines.
Above all we ask that everyone show respect and kindness for others.
Comments must not:
- contain spam, be defamatory of any person, deceive others, be obscene, offensive, threatening, abusive, hateful, inflammatory or promote sexually explicit material or violence
- promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age
- breach any of the terms of any of the social media platforms themselves
- be off topic, irrelevant or unintelligible
- contain any advertising or promote any services
We reserve the right to determine whether activity on our social media channels breach our guidelines. We may choose to hide or delete comments made and block users who do not adhere to these guidelines.
We may follow you on any of our social media platforms. Being followed by us does not imply endorsement of any kind.
@replies, comments and direct messages
We read all @replies, comments and direct messages and welcome feedback and engagement from all our followers. We may also add our own comments from time to time and pass on helpful suggestions to relevant colleagues. Where there is a theme, we will endeavour to post relevant content, often with a link to our website or other information source.
We are not always able to reply individually to messages we receive via social media.
We cannot engage on issues of party politics.
We may use hashtags to join in with topical discussions. Use of a hashtag should not be taken to mean that we endorse any views or description of events implied by that hashtag.