How we work

Our primary role is to deliver a better service for road users and to support a growing economy. We work in the interests of taxpayers, road users and the millions of people who rely on the network every day.

How we work

We receive funding from the Department for Transport in five-year cycles called Road Investment Periods. This enables us to plan for the long term, and provide excellent value for money for our customers, the taxpayer and the country. 

From 2015 to 2020 we had funding of £15 billion which we’ve invested in improving the road network. 

Find out more about our work since 2015.

On 11 March 2020, as part of the Budget, the chancellor announced a £27.4 billion budget for investment in the Strategic Road Network between 2020 and 2025. Find out how we'll invest this budget to help connect the country in our Strategic Business Plan and Delivery Plan.

"Highways England shows a great desire to provide information and real-time updates, such as estimated travelling time to Wembley when there’s an event there. Moving 90,000 people from Wembley Stadium is no easy task, but with the right coordination and up-to-date travel information, it becomes a lot smoother."
Tom Legg, Head of Transport, Football Association
Traffic officer helping two people next to a car
Putting safety first

Regional centres

Our operations are split into seven regions: North West, North East, West Midlands, East Midlands, South West, South East and East. Each region has a control centre, and manages a programme of repairs and maintenance for its part of the network. 

We have around 5,700 colleagues around the country, including our uniformed traffic officers, who patrol key areas of the network. 

We’re supported by the National Traffic Information Service, which provides information to our National Traffic Operations Centre and our regional control centres. We communicate this information in various ways, such as setting signs on our roads or putting messages out through social media.


Our story so far

Six booklets that describe the progress Highways England has made during its first four years.

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We prioritise the safety of people who travel and work on our roads above everything else. Our road network is one of the safest in the world, but we can do better.

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Our launch as a government-owned company marked a radical new approach to road investment in the UK, with a five-year cycle replacing annual funding rounds.

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We've been working hard to get better at listening to our customers, understanding their views and anticipating their needs.

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There's a need to balance people's need to travel on our roads with doing all we can to protect and improve the environment.

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The Department for Transport has set us a challenging efficiency target - keeping us focussed on getting the best possible return on investment.

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We're considering the wider outcomes of what we do - from the land and communities surrounding our roads to the country's economic growth.

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