General Data Protection Regulations (GDPR) privacy notice
How we use personal data for query resolution and other occasions where you may contact the team.
This privacy notice sits beneath Highways England’s top level privacy notice.
Please see the main privacy statement for details on your rights and who to contact about use of personal data.
What personal data do we collect and handle?
The data is being collected solely to administer the query or information that you have contacted us regarding. This will only include your name and the reply email address/telephone number that you provide to us in your contact.
What legally allows us to collect and handle information about you?
Your data will only be processed with your consent. Consent may be withdrawn at any time by contacting us.
How long do we keep your information for?
We will retain your information for the duration required to resolve your query.
Who do we share your data with?
In some cases, we may need to share your data with our third-party suppliers in order to resolve your query. In these circumstances we are still responsible for the use of your data and will ensure that the right safeguards are in place through measures such as contract clauses.