M6 Toll refunds

For date XXXXXX
Direction …
Start time …
End time …
Location …
This page will only be available for XX days from the incident. All refund requests must be submitted by XX/XX/XX.

Information for UK bank accounts Holders

To request a refund, you must provide evidence of your M6toll payment. Refunds will only be considered for journeys made within the Incident Period.

You will need to upload a copy of your M6 toll receipt, or a copy of your statement if you are an M6toll account holder. Once your request is accepted, we will issue your refund directly into your bank account so it is important that you provide correct bank details. We will not be able to re-issue the refund to a different account if there is an error with the bank details provided.

If your claim is rejected for any reason, we will inform you via email within 21 working days. If you have any queries please contact us at M6TollRefunds@highwaysengland.co.uk.


Information for Non – UK bank account Holders

To request a refund, you must provide evidence of your M6toll payment. Refunds will only be considered for journeys made within the Incident Period.

You will need to upload evidence of payment for your journey through the M6toll. This should be your receipt of payment, or may be a copy of your M6toll statement if you are an account holder.

Once your request is accepted, we will issue your refund by cheque so it is important that you provide correct payee details. We will not be able to issue another cheque if there is an error with the details provided.

If your claim is rejected for any reason, we will inform you via email within 21 working days. If you have any queries please contact us at M6TollRefunds@highwaysengland.co.uk.


UK Bank Account

  • Please complete all sections of the following form, entering details carefuly, as mistakes cannot be rectified later.

  • Please upload a copy of your receipt or statement
    Drop files here or

Non-UK Bank Account

  • Please complete all sections of the following form, entering details carefuly, as mistakes cannot be rectified later.

  • Please upload a copy of your receipt or statement
    Drop files here or
  • Please provide the name of the person that the cheque should be made payable to