Telephone surgery

A member of the project can call you to discuss the proposed changes and answer any questions you may have.

Book a call back using the web form below, or by calling 0300 123 5000. Call backs will take place on business days from 14 July to 12 August, midday to 7pm.

How the service works – A step-by-step guide

  1. Book a call back from a member of the project team using the web form below, or by calling 0300 123 5000.
  2. A member of the project team will call you back at your preferred time to discuss your enquiry.
  3. Should your enquiry require a technical expert, we will offer you a phone appointment slot for a later time that works for you.

How to have your say

When the consultation opens on 14 July you will be able to give us your feedback in a number of ways:

Online response form

Fill in the online survey at:


Post your response form or comments to: FREEPOST LTC CONSULTATION The Freepost address is the only text needed on the envelope, and no stamp is required.




Due to the restrictions in place because of the COVID-19 pandemic, we are offering additional support to help you provide feedback over the phone. Please call us on 0300 123 5000 to book an appointment

Contact the Lower Thames Crossing


General enquiries: 0300 123 5000

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