Privacy notice


General Data Protection Regulations (GDPR) privacy notice


Highways England has fully committed to adherence of the General Data Protection Regulations (GDPR) following implementation on 25 May 2018. In relation to our collection and processing of personal data, please see the below information.



This privacy notice sits beneath Highways England’s top-level privacy notice and provides information about how personal data is used with regards to query resolution and other occasions where you may contact the team.

Please see the main privacy statement for details on your rights and who to contact about use of personal data.

What personal data do we collect and handle?

The data is being collected solely to administer the query or information that you have contacted us regarding. This will only include your name and the reply email address/telephone number that you provide to us in your contact.

What legally allows us to collect and handle information about you?

Your data will only be processed with your consent. Consent may be withdrawn at any time by contacting us.

We will advise you prior to any further processing taking place and this will also only be undertaken with your consent.

How long do we keep your information for?

We will retain your information for the duration required to resolve your query.

Who do we share your data with?

In some cases, we may need to share your data with our third-party suppliers in order to resolve your query. In these circumstances we are still responsible for the use of your data and will ensure that the right safeguards are in place through measures such as contract clauses.