About us

We are the government company charged with operating, maintaining and improving England’s motorways and major A roads.

Formerly the Highways Agency, we became a government company in April 2015.

Our responsibilities

Our road network totals around 4,300 miles. While this represents only 2 per cent of all roads in England by length, these roads carry a third of all traffic by mileage and two thirds of all heavy goods traffic.

We will deliver £15 billion of investment on our road network as described in the government’s Road Investment strategy.

This includes £11 billion of capital funding committed between 2015 and 2020 – as set out in our Strategic Business Plan.

Our aims

Our ambition is to ensure our major roads are more dependable, durable and most importantly – are safe. We work hard to make sure our road network is:
  • free flowing – where routine delays are infrequent and journeys are reliable
  • safe and serviceable – where no-one should be harmed when travelling or working
  • accessible and integrated – so people are free to choose their mode of transport and can move safely across and alongside our roads
We further aim to:
  • support economic growth with a modern and reliable road network that reduces delays, creates jobs, helps business and opens up new areas for development
  • ensure our activities result in a long term and sustainable benefit to the environment

Our board

Colin Matthews CBE FREng - Non-executive chairman

Colin Matthews CBE FREng

Non-executive chairman

Elaine Holt - Non-executive director

Elaine Holt

Non-executive director

David Hughes - Non-executive director

David Hughes

Non-executive director

Alan Cumming - Non-executive director

Alan Cumming

Non-executive director

Simon Murray - Non-executive director

Simon Murray

Non-executive director

Roger Lowe - Non-executive director

Roger Lowe

Non-executive director

Kathryn Cearns OBE, FCA, FCCA - Non-executive director

Kathryn Cearns OBE, FCA, FCCA

Non-executive director

Jim O’ Sullivan - Chief Executive Officer

Jim O’ Sullivan

Chief Executive Officer

Vanessa Howlison - Chief Finance Officer

Vanessa Howlison

Chief Finance Officer

Our regulatory bodies

Two bodies hold us to account on your behalf. Transport Focus champions the needs of road users, while the Office of Road and Rail monitors the performance of our highways

Contact us

Bridge House, 1 Walnut Tree Close, Guildford, Surrey, GU1 4LZ

Email: info@highwaysengland.co.uk

General enquiries 0300 123 5000

Highways England Twitter accounts

Corporate account

@HighwaysEngland

Regional feeds

@HighwaysSEAST @HighwaysSWEST @HighwaysEAST @HighwaysEMIDS @HighwaysWMIDS @HighwaysNWEST @HighwaysNEAST @HighwaysYORKS @LowerThames @A303Stonehenge @A14C2H

Highways England Twitter policy

Highways England runs a number of Twitter channels to help people plan their journey and arrive at their destination safely. These channels are managed by the communications team on behalf of colleagues across Highways England. Most of the feeds are dedicated to live traffic information for a particular area. This information is supplied by our National Traffic Operations Centre and is an automated service, linking back to our website. We may also use selected information from other organisations, such as the Met Office, where we think this will be useful to help you plan your journey. Apart from the automated traffic information, our tweets will include alerts about:
  • Announcements and reminders relevant to the particular holiday period, or journey planning in general
  • Links to travel advice we have issued - such as around weather warnings or major events
  • New content published on our website
  • New content uploaded to other digital channels
  • Feedback about use of the service

Following

If you follow us on Twitter we may follow you back. Being followed by us does not imply endorsement of any kind. We will update and monitor our Twitter account during office hours, Monday to Friday, although live traffic information feeds will operate round the clock. Twitter may occasionally be unavailable and we accept no responsibility for lack of service due to Twitter downtime.

@Replies and Direct Messages

We welcome feedback, ideas and engagement from all our followers, and may add our own comments from time to time. Where there is a theme we will endeavour to post relevant content, often with a link to our website or other information source. However, we are not able to reply individually to messages we receive via Twitter. We cannot engage on issues of party politics or answer questions which break the rules of our general comments policy. We read all @replies and Direct Messages and ensure that any emerging themes or helpful suggestions are passed to the relevant colleagues in Highways England. The channels are not always monitored in real time, so you should not use Twitter to report incidents. Please report these via Highways England’s customer contact centre on 0300 123 5000. The usual ways of contacting us for official correspondence are detailed in the contact us section of our website. This is also included in our Twitter profiles.

#hashtags

We may use hashtags so that our tweets are picked up by people discussing a particular topic, however use of this hashtag should not be taken to mean that Highways England endorses any views or description of events implied by that hashtag.

Flickr

Highways England photography is now available on Flickr.

YouTube

Highways England videos are all available on our YouTube channel.

Email alerts

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