Corporate documents

Highways England corporate documents

Here is a selection of our most recent corporate reports and publications, which you can download as pdfs.

Annual Report and Accounts 2019

The annual report on our performance and achievements in the operation, maintenance, and improvement of England’s motorway and trunk road network.

Performance Monitoring Statements 2018-19

The statements provide in greater detail our performance against the key performance indicators, performance indicators and reporting requirements.

Delivery Plan 2019-20

Our 2019-20 Delivery Plan update sets out our plans to improve safety and customer service, and the project and operational delivery of the government’s first Road Investment Strategy (RIS).

Connecting our customers 2019-20

Our Customer Service Strategy remains at the core of what and how we deliver, and this is driven by customer insight.

Our story so far

Six booklets that describe the progress Highways England has made during its first four years.